1. What is PakGiftServices.com ?

PakGiftServices.com is an online shopping mall providing unique services for sending gifts to Pakistan.

2. Where are the product sourced from ?

GiftstoPakistan.com  is a online shopping site and We have tied up with vendor/merchant  from all over Pakistan.

3. How soon you can delivered the products ?

Our motto at PakGiftServices.com is trying our best to give 100% satisfaction to the our users. We try our best to delivers the products on the chosen date.

We always request to you that please allowed 2 to 3 working days for deliver. Delivery time is generally mentioned next to the product. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer.   

4. Where is PakGiftServices.com based ?

PakGiftServices.com operates from Rawalpindi, Pakistan. All customer service issues are handled from Rawalpindi, Pakistan.

5. Where in Pakistan can you can deliver ?

The delivery cities and towns depend on the product you are ordering. Each page has details of the cities and town serviced.

6. How do I know that deliver is complete ?

We will send you a mail about your delivery status. Along with courier docket number, from which courier company.

7. What if you don't deliver or deliver late ?

If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to PakGiftServices.com

PakGiftServices.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and no refund will be made. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.  

8. What is your return policy ?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.
We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy

• In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

9. Are the items delivered as per the display on the Web Pages ?

There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

10. Are there any hidden costs such as delivery charges, taxes etc. ?

Shipping charges are inclusive in the sales price for limited cities ONLY and there will be additional shipping charges for remote cities and towns. Based on the shipping address you select, if any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment.